PBES helps keep 12-lead ECG and EKG machines producing clean, readable tracings — with fast troubleshooting for artifact, lead, printer, and acquisition issues.
Every EKG visit verifies lead integrity, acquisition, and printer output before the unit returns to clinical use.
At a glance
The problem
When an ECG shows artifact, drops leads, or won't print, it holds up patient flow — and the front-line assumption is usually that the machine is broken.
Often the issue is a worn lead set, dry electrodes, a power or grounding problem, or a printer that needs service. But telling the difference reliably takes a technician who works on these units every week.
PBES diagnoses the actual cause, restores clean acquisition, and gives you documentation for the equipment record.
Common issues
If your tracings look off or the machine is misbehaving, it's usually one of these.
Wandering baseline, muscle noise, or 60 Hz interference showing up on tracings.
Persistent lead-off alerts even with a good electrode connection.
Faded or missing print, paper feed problems, thermal head issues.
Won't hold a charge, shuts down mid-acquisition, or won't run on battery.
Display errors, missing waveforms, or acquisition freezes.
Interpretation, filter, or export configuration behaving unexpectedly.
Broken shielding or intermittent conductors causing repeat retakes.
Units running past recommended service intervals without inspection.
Ground continuity or leakage current findings on inspection.
Our approach
A disciplined sequence, delivered the same way on every device — so your team gets consistent service and consistent documentation through TESSA.
Capture symptoms, error codes, history, and how the problem is affecting the workflow.
Confirm make, model, serial, and control number so the record ties back to the right device.
Visual inspection plus operational testing appropriate for the equipment and reported issue.
Based on manufacturer guidance and service findings, isolate the probable cause or next step.
Adjustments, cleaning, wear-part replacement, or clear repair recommendations when parts and scope allow.
Post-service verification and a clean written report you can hand to an administrator or surveyor.
TESSA · The PBES advantage
TESSA gives multi-site groups one view of every ECG cart across every location: what's been serviced, what's on PM, what's had recurring lead issues, and what's due next.
TESSA — Technical Equipment Support and Service Assistant — is how PBES organizes equipment records, service history, PM status, and repair follow-up for the facilities we serve.
Documentation
TESSA helps PBES produce clean, consistent service documentation — the record your administrators, biomed program, and surveyors expect to see.
Example: reported issue evaluated, functional testing performed, findings and recommendations documented for facility records.
Example layout · anonymized for demonstration
Case studies
Documented repairs from PBES technicians — reported issue, root cause, resolution, and verification.
Related PBES services
Annual ESI documentation for patient-care devices.
Manufacturer-aligned PM to reduce downtime.
NIBP, SpO2, ECG, display and battery service.
Inventory, service history, PM and repair visibility.
Facilities served
Service area
PBES supports single-location practices and multi-site healthcare groups in 27 states, coast to coast. Same team, same standards, wherever your facilities are.
See full coverageFAQ
Most facilities benefit from at least an annual preventive maintenance visit, which typically includes functional checks and electrical safety inspection where applicable.
Yes. When parts are available, PBES supports lead-set inspection, cleaning, and replacement, and documents the change on the equipment record.
Most artifact traces back to electrode prep, lead-set wear, grounding, or nearby electrical interference. A technician can help isolate the actual cause on the specific unit.
Yes. PBES supports many common portable and tabletop 12-lead units used in clinics, urgent cares, and physician offices.
Yes. Electrical safety inspections are commonly performed on patient-care devices including ECG machines and documented on the equipment record.
Yes. TESSA gives multi-site groups one place to see service history, PM status, and follow-ups across every location.
Response depends on location, equipment type, and current schedule. Contact PBES with the reported issue and location and we'll advise on the next available visit.
Talk to PBES
Talk to PBES about EKG repair, PM, lead-set service, and documentation support for your practice or group.
