Shipping & Returns

We ship to addresses in the United States only. Each order has one flat shipping charge, shown in your cart before you pay.

Most items ship from our supplier's warehouse within 1–3 business days. You'll get an email with tracking once your order ships. Delivery usually takes 3–7 business days after that.

If an item is backordered, we'll email you with the expected date and the option to cancel for a full refund.

You can return unused items in their original packaging within 30 days of delivery. Email us first so we can give you return instructions. We can't accept returns sent without them.

The buyer pays return shipping unless the item arrived damaged, faulty, or wasn't what you ordered. Shipping charges aren't refunded.

Opened sterile or single-use items, and custom or special-order items, can't be returned unless they are faulty.

If something arrives damaged, faulty, or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping.

We refund you to your original payment method within 5–10 business days after we receive and inspect the return.

Email service@pbesbiomed.com or call (321) 953-5880 with your order number. Back to the store.