PBES does more than inspect and repair equipment. Through TESSA — Technical Equipment Support and Service Assistant — PBES helps customers organize equipment records, service history, PM documentation, repair follow-up, and asset visibility.
TESSA gives clinical leaders visibility into every device, every location, every open item — without chasing paperwork.
At a glance
The problem
Equipment records tend to live in binders, spreadsheets, technician notes, and email threads. When a surveyor asks — or a device disappears between locations, or a battery expires quietly — the answer is usually 'let me check.'
For multi-site organizations, this only gets harder. Consistent records across every site, standardized PM intervals, and centralized visibility for administrators are hard to build after the fact.
PBES built TESSA because service and records belong on the same platform. When a technician documents a visit, the asset record updates. When PM comes due, administrators can see it. When repairs happen, follow-ups don't drop.
What TESSA helps track
TESSA is designed around how biomedical service actually works in real facilities.
Every device tracked by make, model, serial, and location.
Every visit, every finding, and every action captured on the record.
Interval, last-service, and next-due visibility per device.
Electrical safety inspection results on the same asset record.
Open findings routed to closure — nothing drops between visits.
Where applicable, a facility-facing view of equipment and status.
Administrators see equipment and status across every location.
Ownership, location, and configuration changes retained over time.
Age, cycle count, and repair history to support replacement decisions.
Our approach
A disciplined sequence, delivered the same way on every device — so your team gets consistent service and consistent documentation through TESSA.
Capture symptoms, error codes, history, and how the problem is affecting the workflow.
Confirm make, model, serial, and control number so the record ties back to the right device.
Visual inspection plus operational testing appropriate for the equipment and reported issue.
Based on manufacturer guidance and service findings, isolate the probable cause or next step.
Adjustments, cleaning, wear-part replacement, or clear repair recommendations when parts and scope allow.
Post-service verification and a clean written report you can hand to an administrator or surveyor.
TESSA · The PBES advantage
TESSA isn't a standalone database. It's connected to actual field service work. When PBES techs work on a device, TESSA is the record — not something an administrator has to update after the fact.
TESSA — Technical Equipment Support and Service Assistant — is how PBES organizes equipment records, service history, PM status, and repair follow-up for the facilities we serve.
Documentation
TESSA helps PBES produce clean, consistent service documentation — the record your administrators, biomed program, and surveyors expect to see.
Example: reported issue evaluated, functional testing performed, findings and recommendations documented for facility records.
Example layout · anonymized for demonstration
Case studies
Documented repairs from PBES technicians — reported issue, root cause, resolution, and verification.
Related PBES services
Manufacturer-aligned PM to reduce downtime.
Annual ESI documentation for patient-care devices.
Sterilizer service, leaks, cycle failures, gaskets.
NIBP, SpO2, ECG, display and battery service.
Facilities served
Service area
PBES supports single-location practices and multi-site healthcare groups in 27 states, coast to coast. Same team, same standards, wherever your facilities are.
See full coverageFAQ
TESSA is built into how PBES delivers biomedical service. It gives customers organized equipment records, service history, and status — as part of the PBES service relationship.
Where applicable, PBES can provide customer dashboards showing equipment status, service history, and open items. Scope depends on the service relationship.
No. TESSA gives you organized records to support your program. Compliance decisions remain the facility's responsibility.
Yes. TESSA is designed for multi-site organizations, with rollups that let administrators see equipment and status across every location.
Patient-care and clinical devices PBES services can be captured on the asset record. Scope depends on the equipment and the service relationship.
TESSA is connected to actual service work. When PBES techs work on a device, the record updates — not something an administrator has to reconcile after the fact.
Yes. Lifecycle context — age, cycle history, repair frequency — helps administrators plan for replacements before equipment fails.
Talk to PBES
Talk to PBES about asset management, customer dashboards, and multi-site service records for your organization.
