PBES helps keep defibrillators inspection-ready — with troubleshooting for self-test failures, energy output concerns, pads, batteries, and ECG-lead issues.
Every defibrillator visit documents self-test status, battery, pads, and follow-up recommendations.
At a glance
The problem
Defibrillators are used rarely — but when they're needed, there is no time for troubleshooting. A missed self-test, an expired pad, a battery near end of life, or a nuisance alarm all raise readiness concerns.
Facilities also carry documentation obligations for these devices: inspection records, battery and pad expirations, and follow-up on any failure indicators.
PBES provides repair support and inspection documentation so your team can trust the unit and prove it.
Common issues
Most defibrillator calls come down to readiness, self-test, or accessory issues.
Self-test indicator showing fault; unit reports readiness concern.
Battery near end of life, will not hold charge, or missing.
Expired or missing pads, or accessory kit needs replenishment.
Concerns about charge / delivery behavior — needs technician evaluation per manufacturer guidance.
Lead-off alarms or noise when the unit is used in monitor mode.
Missing or unreadable event tapes on models with printers.
Screen or control-panel issues that affect readiness.
Units past recommended service or inspection intervals.
Firmware or configuration alerts that need vendor guidance.
Our approach
A disciplined sequence, delivered the same way on every device — so your team gets consistent service and consistent documentation through TESSA.
Capture symptoms, error codes, history, and how the problem is affecting the workflow.
Confirm make, model, serial, and control number so the record ties back to the right device.
Visual inspection plus operational testing appropriate for the equipment and reported issue.
Based on manufacturer guidance and service findings, isolate the probable cause or next step.
Adjustments, cleaning, wear-part replacement, or clear repair recommendations when parts and scope allow.
Post-service verification and a clean written report you can hand to an administrator or surveyor.
TESSA · The PBES advantage
TESSA gives clinical leaders one place to see every defibrillator's inspection status, battery age, pad expiration, and last self-test evaluation — across every location.
TESSA — Technical Equipment Support and Service Assistant — is how PBES organizes equipment records, service history, PM status, and repair follow-up for the facilities we serve.
Documentation
TESSA helps PBES produce clean, consistent service documentation — the record your administrators, biomed program, and surveyors expect to see.
Example: reported issue evaluated, functional testing performed, findings and recommendations documented for facility records.
Example layout · anonymized for demonstration
Case studies
Documented repairs from PBES technicians — reported issue, root cause, resolution, and verification.
Related PBES services
Facilities served
Service area
PBES supports single-location practices and multi-site healthcare groups in 27 states, coast to coast. Same team, same standards, wherever your facilities are.
See full coverageFAQ
PBES provides defibrillator inspection and repair support; specific verification tests depend on equipment type, manufacturer guidance, and available test equipment.
Facilities typically follow manufacturer guidance and internal policy for daily readiness checks and periodic professional service.
Yes. When compatible parts are available, PBES supports battery and pad replacement and documents the change on the equipment record.
Take the unit out of clinical service, log the failure indication, and contact PBES so a technician can evaluate the unit and document findings.
Yes. AEDs have a dedicated service page, and PBES supports many common manual defibrillator platforms as well.
Yes. TESSA captures battery and pad expiration on each asset so administrators can see what's due before it expires.
Yes. Electrical safety inspections are commonly documented alongside PM visits on patient-care devices.
Talk to PBES
Talk to PBES about defibrillator repair support, PM, battery / pad service, and inspection documentation.
